E-Office DSC Signing Troubleshooting Guide
1. No Signing Options Available Question: After recent updates, why don’t I see DSC or e-Signer options in e-Office? Answer: This is due to missing role assignment or DSC registration . Solution: Contact e-Office Admin and share: PF Number Name e-Office Post Gov.in ID Role Assignment: For e-Signer → Admin must assign ROLE_ESIGNER to your POST/Gov.in ID For DSC → No role needed; user must register DSC manually For DSC Users: Install DSC Signer Service 4.1.8 Ensure service is running & Check Live is working fine Register DSC in e-Office 2. Only “E-Sign and Send” Option Visible Q: Why do I see only E-Sign and Send, not DSC Sign and Send? A: Because DSC is not registered , but E-Signer role is assigned . Fix: 1. Ensure DSC Signer 4.1.8 is installed & running 2. Open...