E-office and PARICHAY Digital Signer troubleshooting guide
E-office and PARICHAY Digital Signer troubleshooting guide
Recently it is observed while
Gazetted Officers signing for their APAR and IPR with DSC Signer 4.0 which is
recommended for Digital signing any document/page in E-office/SPPARROW
is not working properly and tossing different error, whereas it was working
fine before.
So we recommended to process using e-hastakshar
method for APAR signing but IPR page was still causing errors in few cases.
After few tests/tweaks we observed below
1. DSC Signer
4.0 & 4.1 is working fine if anyone is only using E-Office as signing
application ( existing known method)
Available signer and method on
below URL’s
https://tinyurl.com/eofficembdiv
http://tinyurl.com/moradabaddivision
2.
E-office has
release a DSC Signer Version 4.1.7 which is working fine for E-Office as well
as SPPARROW signing once recommended method is followed.
It is now suggested to uninstall 4.0 or 4.1 and use 4.1.7 version which
is working fine for E-Office and SPPARRROW Signing both , it also has a new
Certificate to install which is necessary ( process is same as existing regular
of installing prerequisites and then installation of DSC signer 4.1.7 )
Installation file is
NOW available on below URL
https://tinyurl.com/eofficembdiv ( POINT 6)
https://eoffice.gov.in/dsc.php ( Chhose your installation as per SYSTEM
configuration)
New Certificate test link is –
https://eoffsigner.eoffice.gov.in:55101/check/isLive ( if 4.1.7 is
installed)
For older version (4.0 and
4.1) link would be same
Ensure that the latest version of Digital Signer 4.0 is installed. Sometimes, updates or patches are released to resolve compatibility issues with the system.
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Suggest clearing browser cache and cookies or trying the signing process in an incognito window. Sometimes cached data can interfere with the DSC process.
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Verify if there have been any recent updates or changes to the operating system or browser that might be causing incompatibility with the Digital Signer software.
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It would be helpful to gather detailed error logs from the affected systems. These logs could provide critical insights into why the Digital Signer fails to work properly with IPR documents.
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Testing the signing process in different environments (e.g., using another machine or browser) can help determine whether the issue is localized to specific user setups or is a broader system issue.
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While recommending e-Hastakshar for APAR signing, it is crucial to check if similar issues occur with IPR pages when using this method. A review of the digital certificate's configuration might help identify discrepancies.
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It appears that the Digital Signer 4.0 is causing errors specifically for Gazetted Officers signing APAR and IPR documents. A detailed analysis of these errors is necessary to identify the root cause of the issue.
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