E-office and PARICHAY Digital Signer troubleshooting guide

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 E-office and PARICHAY Digital Signer troubleshooting guide

Recently it is observed while Gazetted Officers signing for their APAR and IPR with DSC Signer 4.0 which is recommended for Digital signing any document/page in E-office/SPPARROW is not working properly and tossing different error, whereas it was working fine before.

So we recommended to process using e-hastakshar method for APAR signing but IPR page was still causing errors in few cases.

After few tests/tweaks we observed below

1.     DSC Signer 4.0 & 4.1 is working fine if anyone is only using E-Office as signing application ( existing known method)

Available signer and method on below URL’s 

https://tinyurl.com/eofficembdiv

http://tinyurl.com/moradabaddivision

https://mbdiv.blogspot.com/

2.     E-office has release a DSC Signer Version 4.1.7 which is working fine for E-Office as well as SPPARROW signing once recommended method is followed.

It is now suggested to uninstall 4.0 or 4.1 and use 4.1.7 version which is working fine for E-Office and SPPARRROW Signing both , it also has a new Certificate to install which is necessary ( process is same as existing regular of installing prerequisites and then installation of DSC signer 4.1.7 )

Installation file is NOW available on below URL

https://tinyurl.com/eofficembdiv ( POINT 6)

https://eoffice.gov.in/dsc.php  ( Chhose your installation as per SYSTEM configuration)

 


New Certificate test link is –

https://eoffsigner.eoffice.gov.in:55101/check/isLive   ( if 4.1.7 is installed)

For older version (4.0 and 4.1) link would be same

https://127.0.0.1:55101/check/isLive


Best supported URL for signing APAR /IPR is Microsoft Edge , because in same case certificate is not being authenticated in MOZILA/CHORME

Comments

  1. prachi13 December 2024 at 16:08

    Ensure that the latest version of Digital Signer 4.0 is installed. Sometimes, updates or patches are released to resolve compatibility issues with the system.
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  2. diksha13 December 2024 at 16:08

    Suggest clearing browser cache and cookies or trying the signing process in an incognito window. Sometimes cached data can interfere with the DSC process.
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    ReplyDelete
  3. muskan13 December 2024 at 16:10

    Verify if there have been any recent updates or changes to the operating system or browser that might be causing incompatibility with the Digital Signer software.
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    ReplyDelete
  4. somya13 December 2024 at 16:10

    It would be helpful to gather detailed error logs from the affected systems. These logs could provide critical insights into why the Digital Signer fails to work properly with IPR documents.
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    ReplyDelete
  5. Nishi817113 December 2024 at 16:11

    Testing the signing process in different environments (e.g., using another machine or browser) can help determine whether the issue is localized to specific user setups or is a broader system issue.
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  6. gautam13 December 2024 at 16:11

    While recommending e-Hastakshar for APAR signing, it is crucial to check if similar issues occur with IPR pages when using this method. A review of the digital certificate's configuration might help identify discrepancies.
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  7. sheetal13 December 2024 at 16:12

    It appears that the Digital Signer 4.0 is causing errors specifically for Gazetted Officers signing APAR and IPR documents. A detailed analysis of these errors is necessary to identify the root cause of the issue.
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